Privacy Policy

About this Privacy Policy

Prepare Me has obligations concerning the collection, use, disclosure and storage of personal information. These obligations are set out in the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act). Prepare Me is committed to protecting your privacy and has therefore developed this Policy to inform you how Prepare Me collects, uses, discloses and stores personal data and information you provide us.

"We", "us" and "our" means Prepare Me Pty Ltd of (63 Albert St, Geelong West, Victoria, 3218).

Prepare Me reserves the right to review and make changes to this Policy from time to time. The current version will always be available on our website.

Consent

This Privacy Statement applies to the Prepare Me website, application and online services. By using these services, you consent to Prepare Me collecting, holding, using and sharing your personal information in accordance with this policy.

Personal information

What is personal information?

Personal information means information or an opinion that is recorded about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

What is sensitive information?

Sensitive information is a subset of personal information and includes information about an individual's health, racial or ethnic origin, political opinions, membership of a political association, professional or trade association or trade union, religious beliefs or affiliations, philosophical beliefs, sexual orientation or practices or criminal record.

What personal information do we collect?

The type of personal information that we collect may include:

your name, postal address and date of birth;
your telephone number and email address;
sensitive information, such as your health conditions and health professional details that you provide; or
information contained in communications you send to us.

(Note: while information about site visits such as IP address is not considered personal information, Prepare Me handles such information in accordance with its Privacy Policy.)

How do we collect personal information?

Prepare Me will only collect and record personal information via this website if it is provided directly to us and is necessary for us to perform our functions or activities; for example Prepare Me will need to collect personal information, to send requested information, to provide regular news, or to act on feedback provided.

Prepare Me may collect sensitive information in regard to an individual's health where the information is reasonably necessary for the operation of Prepare Me's functions and services. Prepare Me will only collect sensitive information about an individual with the individual's consent.

Personal information is collected in the following situations:

when you send us an email;
when you register as a site or application user;
when you provide feedback by email or by using the feedback form on our website; or
when you enter information using our online services, such as creating a health passport or calendar entry.

Can you remain anonymous?

You can always choose to deal with us anonymously (or by providing a pseudonym). However, if you choose to remain anonymous, this may affect your ability to access or use certain functions of our website or services.

Why do we collect, hold and use your personal information?

Prepare Me may collect, hold and use personal information in order to:

enable you to access and use our website and services;
provide you with appropriate products, services and notifications;
to send service, support and administrative messages, reminders, technical notices, updates, security alerts, and information;
manage our relationship with you; or
comply with our legal obligations and assist government and law enforcement agencies or regulators;

If you do not provide us with your personal information we may not be able to provide you with the appropriate services, communicate with you or respond to your enquiries.

How do we share your personal information?

We may share your personal information to third parties, such as health professionals, where:

we are required or authorised by law to do so;
you have expressly consented to the disclosure or consent may be reasonably inferred from the circumstances; or
we are otherwise permitted to disclose the information under the Privacy Act.

How do we store your personal information?

We store most information about you in computer systems and databases operated by either us

We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.

Disclosure of personal information outside Australia

Some of the third parties to whom we disclose personal information may be located overseas in the USA and Singapore.

Prepare Me will take reasonable steps to ensure that any person to whom personal information is disclosed outside Australia will deal with that information in a way that is consistent with the APPs.

Security

Prepare Me has systems and procedures in place to protect personal information from misuse and loss, and from unauthorised access, modification or disclosure.

However, users are advised that there are inherent risks in transmitting information across the internet, including the risk that information sent to or from a website may be intercepted, corrupted or modified by third parties. Users who have security concerns, or wish to provide personal information by other means (e.g. by telephone or paper), may contact Prepare Me using the contact details set out at the bottom of this Privacy Policy.

External Links

Our sites have links to other websites not controlled or owned by us. Prepare Me is not responsible for these sites or any consequence of a person's use of those sites. In particular, Prepare Me is not responsible for the privacy policies or practices of the operators of other websites. Prepare Me recommends that users review the privacy policies of those external websites before using them.

How can you access and correct your personal information?

Prepare Me has measures in place to ensure that the information we hold about a person is accurate, complete and up to date. If a person learns that personal information we hold about them is inaccurate, incomplete or not up to date they should contact us so that the information can be updated.

If you wish to see what information Prepare Me has about you, you can ask for a copy of it. Sometimes it may not be possible to give you a copy of the information if it was provided anonymously, if it contains details about other people, or if it would be unsafe to provide the information (for instance, if it may lead to harm being done to another person).

If we refuse to provide you with access to your record or to update your record in the way you request, we will provide you with written reasons.

There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access. We will respond to your requests in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date and complete.

How can you make a complaint?

If you have a complaint or concern regarding our handling of your personal information or think that your privacy has been affected you should contact Prepare Me as detailed below to discuss your complaint or concern. Complaints about privacy can also be made to the Australian Information Commissioner. See www.oaic.gov.au for how to make a complaint

Contact details

If you have concerns about privacy or questions about the Prepare Me Pty Ltd privacy policy you can email info@prepareme.com.au.